Windmill Casino Identity Verification
1. Purpose of This Document
This document sets out the identity verification requirements applicable to visitors and registered members at Windmill Casino, located in Bloemfontein, Free State, South Africa. Windmill Casino is a Sun International property. The procedures described apply to access to casino facilities, membership registration under the Sun MVG loyalty programme, and any related on-site processes that require confirmation of a person’s identity.
Identity verification is a regulatory requirement for casino operations in South Africa. Its purposes include confirming that individuals accessing casino services meet applicable age and eligibility requirements, preventing fraudulent use of membership accounts, and supporting compliance with applicable national legislation governing gambling and financial transactions.
2. Legal Basis for Identity Verification
Windmill Casino operates within the regulatory framework applicable to licensed gambling establishments in South Africa. Identity verification obligations arise from national gambling legislation, anti-money laundering requirements, and the conditions attached to the casino’s operating licence. Visitors and members are required to cooperate with identity verification procedures as a condition of access to casino services and membership benefits.
Failure to provide valid identity documentation when requested may result in denial of access to the casino floor, refusal of membership registration, suspension of an existing membership account, or withholding of any benefits associated with that account.
3. Persons Subject to Verification
Identity verification applies to the following categories of individuals:
- Any person seeking entry to the casino floor at Windmill Casino.
- Any person applying for membership under the Sun MVG programme at the Windmill Casino property.
- Any person seeking to register online for Sun MVG membership linked to Windmill Casino.
- Any existing member whose identity has not been previously verified or whose documentation requires updating.
- Any person involved in a transaction or activity that triggers an additional verification requirement under applicable law.
4. Acceptable Identity Documents
To complete identity verification at Windmill Casino, the following documents are accepted as proof of identity. Documents must be valid, unexpired, and issued by a recognised authority.
South African Identity Document (green barcoded ID or smart ID card)
- Issuing authority: Department of Home Affairs, South Africa
- Primary accepted document for South African nationals
South African Passport
- Issuing authority: Department of Home Affairs, South Africa
- Accepted for nationals and as a supplementary document
Foreign Passport
- Issuing authority: Relevant foreign government authority
- Required for non-South African nationals
Temporary Identity Certificate
- Issuing authority: Department of Home Affairs, South Africa
- Accepted where a permanent document is pending
Documents that are damaged, expired, altered, or not clearly legible will not be accepted. Windmill Casino reserves the right to request additional documentation if the primary document does not sufficiently confirm the required details.
5. Information Collected During Verification
During the identity verification process, Windmill Casino or authorised staff may collect and record the following information:
- Full legal name as it appears on the identity document.
- Date of birth.
- Identity or passport number.
- Nationality.
- Physical residential address, where required for membership registration.
- Contact details, including telephone number and email address, where applicable to membership registration.
This information is collected for the purposes of verifying eligibility, maintaining accurate membership records, and meeting legal compliance obligations. The collection and processing of personal information is subject to the applicable provisions of the Protection of Personal Information Act (POPIA) of South Africa.
6. Sun MVG Membership Registration and Verification
Windmill Casino offers visitors the opportunity to register for the Sun MVG loyalty programme. Registration requires identity verification as a prerequisite. Registration may be completed using one of the following methods.
6.1 In-Person Registration
A person may visit the Sun MVG desk located on the Windmill Casino premises during operating hours and complete an application form. Proof of identity must be presented at the time of application. Staff at the desk will verify the document and record the required information.
6.2 Online Registration
A person may initiate registration through the Sun International online platform. Online registration may require submission of identity information and, where applicable, supporting documentation. Any online submission of identity documents must be made only through official Sun International channels. Windmill Casino does not accept identity documents submitted through unofficial third-party platforms, social media, or unverified email addresses.
7. Age Verification
The minimum age for entry to the casino floor at Windmill Casino is governed by South African gambling legislation. Persons who cannot demonstrate that they meet the applicable minimum age requirement will be refused entry. Age verification is conducted as part of the standard identity check at the point of entry. Windmill Casino staff are authorised to request proof of age from any visitor at any time.
8. Additional Verification Requirements
In certain circumstances, Windmill Casino or Sun International may require additional verification beyond standard identity documentation. These circumstances may include, but are not limited to:
- Transactions or activities that reach thresholds requiring reporting under applicable financial intelligence or anti-money laundering legislation.
- Situations where the identity of a member or visitor cannot be confirmed from the primary document alone.
- Cases where there is a reasonable basis to suspect that a document presented is not genuine.
- Requests arising from regulatory audits or investigations.
In such cases, additional documents that may be requested include proof of residential address, secondary identification, or documentation relating to the source of funds involved in a transaction.
9. Data Retention and Protection
Personal information collected during identity verification is retained in accordance with the requirements of applicable South African law, including POPIA. Windmill Casino and Sun International maintain technical and organisational measures intended to protect personal information against unauthorised access, loss, or disclosure.
Individuals have the right to request access to their personal information held by Windmill Casino, to request correction of inaccurate information, and to lodge a complaint with the Information Regulator of South Africa if they believe their rights under POPIA have been infringed.
10. Contact Information
For queries relating to identity verification procedures, membership registration, or the handling of personal information at Windmill Casino, the following contact details apply:
- Telephone: +27 51 410 2000
- Email: [email protected]
- Physical address: Jan Pierewiet Avenue and N1 Highway, Pellissier, Bloemfontein, Free State, South Africa
Queries may also be directed to the Sun MVG desk on the casino premises during published operating hours.